Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Destinations and Estimated Delivery
Solvael currently ships to France and select European countries. Estimated delivery times after processing:
- France: 5-10 business days
- Other EU countries: 7-14 business days
These are estimates, not guarantees. Actual delivery times may vary depending on your location and carrier conditions.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your cart. Free shipping is available on qualifying orders as indicated on our product pages.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. You can also track your order by visiting: Track My Order
Customs and Import Duties
For orders shipped within the EU, no customs or import duties should apply. For orders shipped outside the EU, any customs duties, taxes, or import fees are the responsibility of the buyer and are not included in the product price or shipping cost.
Shipping Delays
While we aim to meet the estimated delivery timelines shown on our product pages, delays may occasionally occur.
Solvael is not responsible for delays caused by carriers, customs, incorrect shipping information, or other circumstances beyond our control. If your order appears to be significantly delayed or lost in transit, contact us and we will work with you to resolve it.
Subscription Orders
Subscription orders follow the same processing and shipping timelines as one-time purchases. Customers may manage, pause, or cancel subscriptions at any time through their customer portal or by contacting our support team.
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout. Orders returned due to incorrect or incomplete addresses may require additional processing time and shipping fees.
If you notice an error in your shipping address, contact us immediately. We can usually correct it before the order ships, but once an order has been dispatched we are unable to change the destination.
Questions & Support
If you have questions about your shipment, please contact our customer support team at support@solvael.com and we'll be happy to assist.
We aim to respond to all enquiries within 1 business day.